Subject to the conditions set forth below, Runtz will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all internal garment tags intact with your original receipt within fifteen (15) days of the date of the shipment delivery. Refunds are made in the form of the original payment. If not, subject to any legal requirements we will issue you merchandise credit, merchandise credits do not expire.
Runtz reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion.
Please include with the product being returned all original boxes, instructions, documents and wrappings.
Customers have 2-3 days to return the goods for a full refund after a return label has been provided. We will honor a 50% refund 15 days later and only 25% refund if items are sent a month after the return label has been provided.
After reviewing the product, we will let you know whether you have a right to do a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case within fifteen (15) days of the date the returned goods have been received by us. Please be advised that ALL INTERNATIONAL ORDERS AND ORDERS FOR BOXERS & SOCKS ARE FINAL SALE.
TO MAKE RETURNS
Please email us at firstname.lastname@example.org to initiate your return and obtain an RMA#.
To make your return as efficiently as possible please include
In the subject line of your email: ORDER # (appears as ORDER # RXXXXX)
In the body of the email:
(1) What you are returning specifically
(2) The reason for making the return
(3) Whether you are interested in an exchange for a different size, a different style of similar prices, or a refund.
Since we’re working at a reduced capacity, order fulfillment will take longer than our previous shipping times. Our warehouse is working at a reduced capicity to keep everything safe for the warehouse staff and our packages. Please note that delays can be up to 14 days in shipping. Any questions please contact our customer service team.
GENERAL SHIPPING POLICY
Once your order is placed, you can expect it to be processed within 48 business hours. Items are shipped via UPS for domestic orders including Puerto Rico and Canada.
Our transit times are based on UPS posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
Standard Ground: 1-5 Business Days
International Shipping: Please allow for 10 to 14 days for delivery
ORDER PROCESSING INFORMATION**
Please note that the orders are only processed and shipped Monday through Friday.
Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request.